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Topic's Subject: General user questions
From: PRESTO Team To: All Groups
 

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R1's Subject: Do I need to login each time I do signups? Next Match 
From: PRESTO Team To: All Groups
You can visit schedules while not logged in, but you do need to be logged in to do signups.

However if you are a normal user and login somewhere, your login on that PC will remain active for a year -- so long as you do not logout there or login on another computer. In other words, if you always use the same PC and do not logout, you generally do not have to login each time you want to do signups.

If you are an agent or administrator, your login will end if you exit your browser or shutdown your computer. There is a workaround though, you can do a Windows Hibernate instead of a Windows Shutdown at the end of the day.

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R2's Subject: I just got a new email address, what now?
From: PRESTO Team To: All Groups
If you are still logged in, click on the update your Registration Info link on Self-Signup Home (below the What's Going On table, after your name) and enter your new email address. Of course, you need to remember to use the new email address the next time you login.

If you are not logged in currently, you need to login before making the change described above.

  • If you remember your old email address and password, enter them on the Login page as usual.
  • If you cannot remember your old email address, enter your name instead.
  • If you cannot remember your password, click on the dont-know-password link.

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R3's Subject: If nothing happens when I click on a PRESTO command (like a Signup button), what should I do?
From: PRESTO Team To: All Groups

There are a number of possibilities:

  • If Javascript is not enabled in your browser, you need to enable it.
  • A browser can get hung. If this is the issue, exiting and restarting your browser will fix this.
  • Your browser can have a bug or be misconfigured. If this is the issue, using a different browser will solve the problem.
  • There could be an Internet problem. If so, the problem will normally go away within a few minutes at most.
  • If none of the above apply, report the problem to us as described on the Help/Support page.

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R4's Subject: Why do PRESTO pages sometimes say "register" and other times "signup"?
From: PRESTO Team To: All Groups
In PRESTO, they mean different things.

Registering is what puts you in your group's PRESTO database. When you register, you enter your identification info, like your name, email address, and password -- plus any group-specific info your admin added to the registration form. Thus once you are registered, PRESTO knows about you, and you can login, do signups, be sent announcements, and so on. (If you are not yet registered, click the Register link at the top of Self-Signup Home).

Signing up is how you say you want to do an activity at an event. (Events are the things going on in your group. Schedules contain all the schedule items you can click on to signup. A schedule item identifies an activity and when the activity is. An activity is what you want to do).

In summary, you get registered just once, but over time you might signup for many different activities.

Admin-only note:
Customize Registration Form is for info you want to gather about people (e.g. date of birth). Make Signup Form is for info you want to gather about doing an activity or participating in an event (e.g. how many hours the person worked).

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R5's Subject: On Self-Signup Home, should I visit a schedule by clicking on its name, or the magnifying glass to the left of its name?
From: PRESTO Team To: All Groups
It depends what you want to do. If you want to go directly to some schedule, click on its name.

If you are interested in just part of the schedule or a different layout, click on its magnifying glass. Select a date range, a time range, a layout, or whatever, and then click on the Display View button. If you think you might use this view again (e.g. you like a Calendar layout rather than what the event staff chose), just click on the Save It link in the schedule's title line.

Either way, be aware of whether the Only Items Still Available box is checked. If it is, it is possible that what you display will contain few or no schedule items. In other words, as an event gets nearer, fewer and fewer spots are still available to be signed up for.

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R6's Subject: Is it possible for me to signup other people as well as myself?
From: PRESTO Team To: All Groups
Without planning ahead, the only way to do this for someone is to enter that person's login info and click on the Login button.

There are 2 ways to plan ahead:

  1. People who allow Email Logins can allow you to login as them. All each person has to do is email you a message containing his/her login-able link. You would just click on the appropriate link when you want to do a signup for that person.

    Note: a browser creates a new tab each time you click on a link in an email message. Because all tabs of an app share the same login state, you might as well close your current PRESTO tab before you switch to a new user. Alternately IF AND ONLY IF you are running your browser in a secure location, you could create a bookmark after the 1st email login for each user. Then you would not have to switch back and forth between your email app and PRESTO, and the logins would all occur in 1 tab..

  2. You can ask your admin for Agent privilege. Then your Self-Signup Home will contain additional buttons at the top of the page, including See/Do Signups. However admins will not do this lightly; these buttons will allow you to signup ANY registered person, cancel ANY signup, and more.

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R7's Subject: What should I do if my list of signups includes a signup I did not do?
From: PRESTO Team To: All Groups

Assuming you did not forget doing it (or having an admin do it on your behalf), this probably means someone has hacked into your PRESTO account. To rectify this, follow the instructions below. These instructions would also apply if you noticed signup cancellations or registration info changes that you did not do.

The first thing you need to do is to prevent the hacker from logging in:

  • If your group uses passwords (even if you login via email), you must change your password.
    • If you know your password, click on the Change Password link after your name while logged in.
    • Otherwise while logged out, click on the Don't Know Password button at the top of Self-Signup Home (if there) or the Login page's Don't Know Password link.
    • If you cannot change your password, it may mean the hacker changed your login info. If so, you will need help from an admin person of your group to proceed.
  • Since PRESTO security depends on the security of your email account, your need to change your email password as well if you think your email account might also have been hacked.
  • If you login automatically via a link in an email message, login into PRESTO, click on the down-arrow to the right of the Logout button, and select Turn Off Email Logins.
    • If you want to continue doing email logins, click on Logout's down-arrow again and select Allow, & Send Me Link. (You need a new link because turning off email logins zaps the login-ability of all existing links).
  • If your group does not use passwords, there is nothing you can directly do. All you can do is suggest to your group that it change its PRESTO password policy.

To prevent being hacked again:

  • Choose un-guessable email and PRESTO passwords.
  • If you login automatically via an email link, recall that forwarding the auto-login message allows the recipient to login as you.
  • Do not leave an email or PRESTO session unattended at an insecure location.

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